Renting Guidelines

Revised April 2025

INTRODUCTION, SCOPE, JURISDICTION

Welcome to your new home and thank you for renting one of our units. Please take the time to read and fully understand this document, which will make your stay with us even more enjoyable.

What is this document?

This document explains the details of the contract between the TENANT and POP-ROOMS. Reading, understanding and agreeing with this document is mandatory to rent our units. It explains in detail what we provide and what is expected from our tenants. We hope it will prevent incidents, clear up misunderstandings, and help tenants understand their rights in detail.

As a property management company, we strive to spend our time improving our current units and better your experience in Taiwan, so having as little issues to fix as possible will have a positive impact.

Any and all disputes arising should be finally adjudicated upon by the Taiwan Taipei District Court and appellate courts thereof in the Republic of China.

This contract is governed by and shall be construed in all respects in accordance with the laws of the Republic of China.

SECTION I – CONTRACT, DEPOSIT, RENT, PAYMENT

ARTICLE I – CONTRACT AND LENGTH

Our minimum stay is 1 month. The rent will be subject to change in terms of the length of the lease.

The end of the contract cannot be changed. If the tenant must leave earlier then the deposit will be taken to cover the missed rents.

ARTICLE II – PROPERTY TYPE: SHARED APARTMENT/ FULL UNIT

As a tenant you are responsible for the damage to the furniture and appliances, with the exception of normal aging and wearing of such items. Namely, any cost for recovery or replacement of the damaged furniture and appliances should be paid by the tenant(s) if the damage is caused by the tenant.

When renting a full unit, you are responsible for all objects and cleanliness of the entire property, including appliances and furnitures provided, and the cleaning of the living room, kitchen, bathroom, etc. Also, unless specified, you are responsible for paying the utilities directly.

ARTICLE III – PROPERTY ASSESSMENT

When tenant(s) moves in, property is assessed by both POP-ROOMS and tenant(s) with the Check IN/OUT form. The pictures document the state of the room/apartment and what is inside upon moving in. Upon departure, the room/apartment should be in the same state of cleanliness with no remaining trash or personal belongings. If you notice something wrong or broken, please bring our attention to it during the property assessment and the manager will write the details on the contract.

Before moving out, we will need to show the property you are renting to other tenants. Up to one month before your departure, you need to keep the property in a clean state that reflects the original condition of the property. We will ask you to send a few pictures of the property, and decide if the visit can happen. If the place is too messy and we decide to cancel the visit, or when we arrive we see that the place is not clean enough, a 1200 NTD fine will be deducted from the deposit.

ARTICLE IV – NUMBER OF TENANTS

The number of tenants is set at the beginning of the contract. If any changes, we must be notified in advance and rent will increase/decrease. Please note not every increase of the number of tenants will be accepted. The final decision depends on the conditions of the space and other tenants in the apartment. If the tenant didn't respect the rule, we would calculate the length of the stay for the guest who moved in with the tenant and the tenant would need to pay double rent for the period that the guest stayed. In addition, the guest must move out immediately.

ARTICLE V – DEPOSIT

The deposit amount is two-month rent. It is an insurance for us on possible property damages. The deposit should be paid on or before the first day of arrival in exchange for the keys. It will be refunded on the day when the keys are returned, after the property has been inspected, and the utilities consumption has been checked and paid for. The tenant may not return to the property after the deposit and keys are returned.

The deposit is also used as a non refundable retainer, meaning that until we receive the deposit, the room will be available to other tenants to visit and rent.

ARTICLE VI – RENT

The rent should be paid by wire transfer to the specified Taiwanese bank account from a Taiwanese bank account. Rent should be transferred on the day specified when the contract was signed.

In the event that the rent is not paid for one month, a registered letter will be addressed to the TENANT. After the rent is not paid for two months, the contract will be ended by a registered letter, the deposit will be taken and the tenant must move out on the same date when the contract ends.

ARTICLE VII – FLAT FEE

The flat fee covers your booking, moving in and administrative fees. It is the same for all our tenants and amounts to 2000 NTD. The flat fee should be paid to a designated Taiwanese bank account once instructed by POP-ROOMS.

ARTICLE VIII – MANAGEMENT FEE

The management fee covers the ongoing administration and management of your tenancy. It applies to all contracts signed from October 11, 2026 onward, and amounts to 500 NTD per month. It is billed together with the rent.

ARTICLE IX – PAYMENTS

Payments should be made using bank transfers. It is more convenient for everyone if you set up an automatic wire transfer.

If you need help transferring money please request us for help. If you don't have a Taiwanese bank account, please request how to do a walk-in transfer in the bank..

You can also use credit cards or cryptocurrencies to pay rent, deposit, down payment and flat fee. Contact us directly for more details.

ARTICLE X – UTILITIES

Utilities list: Electricity, gas, water, internet, building fees.

As of October 11, 2026, electricity, gas, water and internet are never included in the rent and are always billed separately as extras for any contract signed from that date onward. Contracts signed before October 11, 2026 keep whatever utility terms were written into them.

How the fees is calculated:

A: Gas, Water, Internet, Building Fees: These fees are simply divided by the number of tenants renting at the time of the period.

B: Electricity:

*Electricity is not including in the rent:

Every month, we will check the consumption for every Room AC, and for the apartment. Each tenant pays the electricity for their AC at the rate of 5 NTD/KWh, and the electricity apartment is divided equally amongst tenants (at the rate of 5 NTD/KWh). This is the default for every contract signed from October 11, 2026 onward: electricity is never included in the rent and is always billed as described above.

*For contracts signed before October 11, 2026 that included electricity in the rent:

Every month, we will check the consumption for every Room AC, and for the apartment. If the shared electricity falls under 25 KWh / room, and 100 KWh / room for the room, then the tenant doesn't have to pay for that month. If the consumption is over the limits, then the tenant will have to pay the exceeding electricity at the rate of 5 NTD/KWh.

Other considerations regarding the utilities:

A good temperature to set the A/C to is between 26º and 30º Celsius, anything lower than that should be only temporarily. Please always use a fan first and in combination with the AC.

For example, 100KHW equates to about 200 hours of ACs in eco mode. If the room is not equipped with an individual meter, then the calculation is made by the number of rooms.

Please only run the washing machine with a full load to avoid wasting water. Also, do not use a heater to dry clothes (fans are just as fast and use a lot less energy. A heater might also damage your clothes).

ARTICLE XI – CONSUMABLES

For the shared apartment (not the other type of properties), we supply the following items with certain amount per month :

Plastic bags,

Trash bags,

Laundry detergent and cleaning supplies,

Toilet paper,

Coffee,

Batteries for remote controls.

What is not included: cooking utensils and cookware, shower gel and shampoo, as well as anything that is not on the above list.

SECTION II – END THE CONTRACT AND CHECK OUT

1. When the tenant moves out, the property must be recovered to the original state. The furniture should be put in the place where they were put when the tenant moved in. If the tenant fails to follow the rule, money from the bank deposit will be taken so that the property can be returned to its original state. If more money than the deposit is needed, it will be billed to the tenant.

2. Any improvement for the property should be notified and can only be proceeded with written agreement. If the tenant fails to do so, any amount for recovering the place will be at the tenant's cost.

3. In case of price reduction for a longer term contract, the tenant will have to pay the rent differences from the short term contracting to the longer term one if he/she wants to move out earlier than the end of the contract.

4. In case of infringements of the current Renting Guidelines, the tenant will be notified by written letter along with electronic message. If infringements are repeated, or if flatmates complain about the attitude of the tenant, POP-ROOMS can terminate the contract with a minimum of one month's notice.

5. In the case of a sexual harassment complaint reported to the police from the roommate in the same apartment, POP-ROOMS can terminate the contract with the tenant within 24 hours notice.

6. In the event that the tenant fails to thoroughly clean the rental unit upon its return, a cleaning fee will be charged as follows:

1000 NTD for a single room.

3000 NTD for an apartment.

This fee will be deducted from the security deposit or directly charged to the tenant, at the landlord's discretion.

7. Obligation to Vacate: Upon the expiration or early termination of this Agreement, the Tenant must immediately vacate and return the leased premises to the Landlord in its original condition.

8. Daily Overstay Penalty: If the Tenant fails to vacate the premises on time, the Tenant shall pay a punitive penalty equivalent to 1.5 times the daily rent for each day of the delay, calculated from the day following the expiration/termination date until the day the property is returned.

9. Actual Damages & Third-Party Penalties: In addition to the daily penalty, the Tenant shall be fully liable for any actual, quantifiable financial damages incurred by the Landlord directly caused by the Tenant's failure to vacate. This explicitly includes, but is not limited to, cancellation fees, financial penalties levied by third-party booking platforms (e.g., Airbnb), and lost revenue from subsequent incoming guests or tenants.

10. Right of Deduction: The Landlord reserves the explicit right to deduct the aforementioned daily penalties and actual financial damages directly from the Tenant's security deposit. If the total damages and penalties exceed the holding amount of the security deposit, the Tenant remains legally obligated to pay the remaining balance in full immediately upon demand.

ARTICLE I – MOVE OUT CHECKLIST

🔲Take pictures of all areas of the room and every item and send us in the group (Line or Facebook)

🔲 Leave all items supplied at move-in inside the room. Check if the state of the room and all items supplied at move-in inside the room aligns with the contract and the pictures taken when moving in.

🔲 Remove all personal items from the unit and shared area as well as assigned areas in shared space.

🔲 Clean the whole unit, including under the bed and other hidden areas. Make sure there’s no dust in the room at all.

🔲 Remove all stickers and glue entirely from walls and furnitures. Sometimes, the walls need to be repainted if you use tape.

🔲 Remove all your trash bags from property. Trash left behind will be charged at a rate of 1500 NTD per bag. The amount will be deduced from the deposit. Ask for our help and advice on how to dispose of trash.

Additional steps for when renting complete apartment:

🔲 Remove ice and all food from the fridge. Clean fridges: unplug fridges, put them in either the bathroom or on a balcony, and leave them unplugged until the ice is completely melted. Clean the inside of the fridges, put them back in the apartment and make sure they are not fully closed (bad smell can appear).

🔲 Make sure the bathroom drains are not clogged.

🔲 Wash the washing machine filter.

ARTICLE II – RESPONSIBILITY OVER DAMAGE AND INSURANCE

Apart from the possibility for contract termination discussed above, other penalties may apply. In the case that no tenants admit being responsible for the issue, or we cannot trace the origin of the damage, then the cost of the penalties will be divided among all tenants in the same apartment.

Insurance

We strongly suggest every tenant to find insurance for the damage they might cause to the property, as repairs can be very expensive.

Fire, water, and other structural damage

Tenants are obligated to cover the expenses needed to fix the structural damage that might happen. For fire damage, if the tenant has gross negligence, the tenant should be responsible for full amount for the damage (Civil code Article434).

Noise and complaints

In case of excessive noise after 10pm, the neighbors might call the police who can issue a fine of a minimum 2000 NTD. This will be charged to the tenants. If the complaints come too frequently, POP-ROOMS has the right to terminate the contract with the tenants who cause the noise issues.

Littering

For littering, a penalty of 1000 NTD per trash bag will be issued. If the littering requires cleaning, we will charge 400 NTD per hour rounded to the upper hour. Any personal belongings or food left in the room and apartment are also considered littering. The penalty will be deducted from the deposit.

ARTICLE III – REQUESTS, COMPLAINTS AND IDEAS

The Facebook messenger or Line groups for each apartment are only here for POP-ROOMS to make announcements.

For any Requests, complaints, or ideas, please fill out the following form:

https://forms.gle/RbFUtPzrJFn2wTCK7

POP-ROOMS may use AI tools to assist with and improve tenant communications; conversations may be used to train and improve our systems.

SECTION III – LIVING AT OUR PROPERTIES

ARTICLE I – COLIVING

Living in the units that are shared with other tenants, please be respectful of other tenants' expectations.

ARTICLE II – GARBAGE

Some of our properties have a garbage collection service included. The frequency and capacity of collection may vary. Please recycle according to the Taiwanese guidelines.

The garbage collection service will take two kind of bags / trash:

*Generic black garbage bags for recycling. These bags should only contain recyclable material (Cardboard, plastic bottles, aluminum cans) that have been rinsed thoroughly. Plastic bags, food and liquid containers made of paper with a plastic coating are not recyclable.

*Government issued blue bags found at convenience stores (7/11, HiLife, Family Mart, etc.). They can contain all non recyclable trash with the exception of electronics and large items.

Taiwan has a great recycling rate but it can take some time to get used to the Taiwanese trash collection system. What you need to know is that two trucks come to a specific place at a specific hour to collect garbage and recyclable items. One truck (normally in yellow) is for general garbage, the other (normally in white and smaller) for recyclables. Blue garbage bags must be purchased at convenience stores (7/11, HiLife, Family Mart, etc.) for disposing of general trash. The recyclable items can be given directly to the trash collection personnel.

Garbage cannot be stored in the street even for a short period of time. If caught, this violation is a minimum 2000 NTD fine. In this situation, other people typically add on to the trash pile, and you might be fined for their trash as well.

The only way to maintain a garbage free apartment is to have clear rules and good habits. Because of the hot weather in Taiwan, we advise you to bring as few items back home as possible, and regularly take out the trash. For recycling, we also recommend compressing plastic bottles and other empty containers as much as possible.

Please try to keep your own trash in your room. If you want to have a trashcan in the living room, please put a tag with your name on it and make sure that the trash has a lid and the bags inside are sealed tight, so no smell will disturb other roommates. Please note that you are responsible for your trashcan and its content even if someone else puts trash in your container (hence keeping the trash can in your room is a better solution).

Leaving trash in the shared space (outside of your dedicated garbage can) is considered littering, and removal of this garbage is subject to fees and penalties (see penalties/littering).

ARTICLE III – PROPERTY DAMAGE AND MISCONDUCT

If you break an item in the apartment, please contact us. You can either buy the same item yourself, or we will replace it for you with a replacement fee of 200 NTD (plus the cost of the item). In many cases, we will be able to fix the item free of charge. In some cases, especially if the item was really old and/or in bad shape we won’t charge you anything.

Smoking inside is not permitted. Cigarette smell is very hard to get rid of, and in the case that there is cigarette scent in the unit at the time of a tenants departure, it will be their responsibility to get rid of the smell, which usually requires the purchase of a new mattress (5000 to 12000 NTD).

Note on appliances

If you are renting a full apartment then it is your responsibility to ensure that appliances are functioning normally. If you are just renting a room, your help is needed to notify us of appliances that need to be fixed.

Freezers and fridges with a freezing compartment must be thawed every once in a while. Failure to remove ice can cause the cooling mechanisms to break.

HDMI plugs on flat screen TVs can be tricky. Because they are connected directly to the main electric board of the TV, pulling the plug in the wrong angle can result in damage to the main board. Replacing the mainboard is usually more expensive than buying a new TV.

Wi-Fi / internet usage

All WiFi use must respect the laws of Taiwan. Illegal content (racist, pedopornographic, copyrighted, etc.) and illegal activities (hacking, bullying, …) are strictly prohibited as well as the mining of cryptocurrencies.

Taiwanese authorities supervise networks, and you are legally responsible for your activities online.

ARTICLE IV – CLEANING

Bathroom

It is your responsibility to keep the bathroom well ventilated. Taiwan is very moist during certain times of the year, so doors and windows must be opened after taking showers. Black mold can develop even without visual signs. Black mold is toxic and will destroy tile joints, which can be difficult and expensive to change.

Empty bottles of shampoo, body wash, and other products should be thrown away.

Do not use other tenants belongings, and always keep your things in areas designated to you while putting them in shared space.

Kitchen

Dishes should be cleaned immediately after use so that other tenants can use the sink and dishes. Food should never be left unattended to avoid pests infestation. If you see any insects in the units, please contact us immediately.

ARTICLE V – SHARED APPLIANCES AND STORAGE

You are responsible for your assigned areas in the fridge, kitchen, bathroom, and other shared spaces. Upon leaving our property, please throw away any remaining items that you are not taking with you and clean the spaces.

If you want to place items such as decorations, furniture and others in the shared space, you should notify POP-ROOMS. If POP-ROOMS accepts that the items be placed in the shared space, then they should be clearly labeled with your name or your room number on it. If new items are placed in the living room without our prior knowledge, they will be considered as littered, and removed at the expense and responsibility of all tenants currently living in the flat.

SECTION IV SAFETY AND SECURITY

Safety is our primary concern and we take pride in the fact that our tenants are as safe as possible. Please contact us if you have any concerns regarding your safety or security.

ARTICLE I – CONSTRUCTION MATERIALS

Although there are almost no safety regulations for long term rentals in Taiwan, we only use materials that are considered safe by western standards (paints, furniture, electrical appliances…), so as to keep the air as free of solvents as possible.

ARTICLE II – FIRE PREVENTION

Most domestic accidents are caused by fire. This is why all our units are equipped with fire alarms. As tenants, it is important that you are familiar with the common fire hazards (cooking with oil, electrical appliances, heaters, …), and that you help keep the exits clear in case of emergency. Please note that smoking inside the units is not permitted. Smoking is permitted in dedicated smoking areas only, and tenants must be very careful to ensure that there is no fire risk (making sure that cigarette butts are properly extinguished, etc.). Heaters other than electric ones (gas, coal, etc.) are strictly prohibited.

ARTICLE III – PRIVACY, THEFT, SEXUAL HARASSMENT

In order to rent our rooms/apartments, you need to give us a copy of your passport or ID. Upon request after termination of the renting contract, we can delete all information concerning your identity.

In shared apartments, rooms and areas assigned to each room are private. In case of the violation or suspicion of privacy or theft, police will be called and the case will be escalated to the very extent of the Taiwanese law, which is very strict on theft.

Shared apartments are often mixed gender, and sexual harassment will not be tolerated. Nudity is strictly prohibited in any shared spaces. Any misconducts must be reported to the police.

A security camera is installed covering both the entrance and the living room of all POP-ROOMS units, as of October 11, 2026. Records will be kept for one month, and will only be shared with the police when necessary.

SECTION IV – MISCELLANEOUS

ARTICLE I – WEAR AND TEAR

We ask that you follow the Taiwanese tradition of not wearing shoes inside in order to minimize wear and tear of the floors. All mattresses should be covered with a mattress protection at all times. If your bed doesn’t have one, please contact POP-ROOMS.

Do not use double faced tape to hang decorations on the walls. It is very difficult to remove and impossible to hide by painting over. If any violation to the rule, The tenant will be charged NTD 1000 for the recovery fee for the wall. The amount will be deducted from the deposit.

ARTICLE VI -REQUESTS AND EMERGENCY CONTACT

For requests, to report broken items and suggestions for improvements please fill out this form:

https://pop-rooms.com/tenants-requests-form/

In case of emergency or situations that require our immediate attention (so as to prevent damage to persons or things) please contact our staffs directly.